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I'm sorry, Kerbey Lane on north 183. I don't think you're worth a ten minute wait at 12:45 am on a Saturday morning. Your food is good, but your service is sub-par. I think perhaps that in your pursuit of hipness, you've forgotten the importance of good customer service (You are under no obligation, however, to provide good customer service to an asshole customer; the customer is not always right.)

Remember, you want to make your customers feel like coming back. I currently do not.

Comments

  1. I am convinced that if one restaurant were to open it's doors in Austin and provide decent food, not fabulous or anything, just decent at a fair price, not giveaway and not gouging, just fair but trained and maintained the ultimate staff geared towards providing un-heard-of customer service, that there would be a line down the block to get in on weekenights. Of course, I could be wrong and they could go belly up in a month, but somebody please try! I hear what yer sayin', dude. Hipness ain't all it's cracked up to be, especially when you're hungry and hung-over.

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  2. Luckily, that night I was just hungry and not hungover :-) Still, though, after being on planes all day, it would have been nice to sit down and eat in peace without having had to wait. Maybe Denny's would have been a better choice.

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